This page explains how Helix IT collects consent for SMS communications and provides the privacy policy and terms applicable to those messages.
Customer support replies, service-related notifications, appointment follow-ups, and account-related updates.
Message frequency varies depending on the customer interaction and service activity.
Reply STOP to unsubscribe at any time. Reply HELP for assistance.
Helix IT collects explicit consent before sending SMS messages. Consent is collected through a web form where the user must actively check a box agreeing to receive text messages. The checkbox is not preselected.
Effective Date: April 16, 2026
Helix IT respects your privacy and is committed to protecting the personal information you provide through our website, forms, and communications channels.
By providing your mobile number and affirmatively opting in through our web form, you consent to receive SMS messages from Helix IT related to customer support, service updates, and account notifications. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP.
SMS consent is not shared with third parties or affiliates for marketing purposes.
We do not sell your personal information. We may share information with service providers who support our business operations, communications, hosting, security, and customer service needs, but only to the extent reasonably necessary.
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No internet transmission or storage system is guaranteed to be completely secure.
Helix IT
Email: support@gohelixit.com
Website: https://gohelixit.com/
Effective Date: April 16, 2026
These SMS Terms & Conditions govern text messaging communications from Helix IT.
Helix IT sends SMS messages to customers who have opted in through a web form or other compliant consent mechanism. Messages may include customer support responses, service updates, appointment reminders, and account-related notifications.
You may opt in to receive messages by submitting a web form and checking the SMS consent box. Consent is not a condition of purchase.
Message frequency varies based on your interaction with Helix IT and the services requested.
Message and data rates may apply depending on your mobile carrier and plan.
You can cancel SMS communications at any time by replying STOP. After opting out, you will no longer receive SMS messages unless you opt in again. For help, reply HELP or contact support@gohelixit.com.
Wireless carriers are not liable for delayed or undelivered messages.
Helix IT may update these terms from time to time. Changes become effective when posted on this page.
For questions about these terms, contact Helix IT at support@gohelixit.com.